Refund and Returns Policy

At realeatherjackets.com, we strive to ensure a smooth and hassle-free Returns & Exchange process for our valued customers. We are committed to providing peace of mind with our 14-day return and exchange policy.

If you are not satisfied with an eligible purchase, you may request a return within 14 days of receiving it. Our customers are our top priority, as they are the driving force behind our success.

We have observed that a significant portion of returns stem from ordering the wrong size. This is often due to the discrepancy between domestic size charts across regions. While we sell globally, it is not feasible to maintain region-specific size charts. To mitigate this issue, we strongly advise our customers to carefully consult our size chart before making a purchase. This will help avoid the inconvenience of returns and exchanges. If unsure about sizing, please feel free to email us at info@realeatherjackets.com or consider opting for a custom-made jacket tailored to your exact measurements.

In addition to our standard return policy, please note the following rules:

  • No Returns or refunds will be accepted after the 14-day return window has elapsed.

    Unused and unworn standard-size items may be returned within 14 days of delivery when they meet the conditions below.

  • Product price does not affect eligibility for the standard 14-day return policy.

  • Standard-size hoodies follow the same 14-day return conditions as other standard items.

  • Custom or made-to-measure jackets are non-returnable unless they arrive defective, damaged, incorrectly made, or materially different from the approved specifications.
  • If an item arrives defective, damaged, incorrectly made, or materially different from its description, contact us promptly. We will provide an appropriate replacement or refund and cover reasonable return shipping where applicable.

Thank you for choosing realeatherjackets.com. We appreciate your understanding and cooperation regarding our return policy. If you have any further questions or concerns, please do not hesitate to contact us.

Following is our Return & Exchange Policy:

If you wish to return any item purchased from us, please observe the following:

  • Please email us at info@realeatherjackets.com about the defective merchandise you have received or if you wish to change your size and request an RMA (Return Merchandise Authorization) number (Please be aware that without RMA we might not be able to accept returns)
  • We will reply to your email with return instructions.
  • Once the merchandise is received and inspected, we will either refund or exchange it as per the customer’s requirements.

Guidelines For Refund And Returns

  • Please note that returned items MUST be unused, in the original condition/packaging they were received in, and with all the tags and labels attached.
  • Please return your items with an insured postal service or courier to avoid loss due to the item being lost as realeatherjackets.com cannot be held liable for the missing items in transit for returns from buyers.
  • Customers are responsible for return shipping charges unless they have received something Significantly not as described.

If you select the wrong standard size, the item may still be returned within 14 days when it remains unused and meets the conditions above; the customer is responsible for return shipping.

Refund Options

Approved refunds are issued to the original payment method within 5–10 business days after the returned item is received and inspected. Your bank or payment provider may require additional processing time.

For the refunds, we have the following options:

  • Money Back (The same method used to pay, whether PayPal or Debit/Credit Card payment)
  • Discount on the next purchase (up to 50%)
  • Gift certificate (Could be used for next purchase)

Custom or made-to-measure items are non-returnable unless they arrive defective, damaged, or materially different from the approved specifications. Standard-size discounted or sale items follow the same 14-day return conditions unless they were clearly marked Final Sale before purchase.

However, if a custom-made item has to be altered, we could do it for FREE if the buyer pays for both-way shipping charges. This doesn’t apply for discounted/promotional items or items on grand sale.

Optional expedited or premium shipping charges are non-refundable unless the item arrived defective, damaged, incorrect, or materially different from its description.

For change-of-mind returns, standard outbound shipping remains free, but the customer is responsible for the actual return-shipping cost. We do not deduct an undisclosed outbound shipping fee from the product refund.