Refund At realeatherjackets.com we are committed to providing smooth and hassle-free Returns & Exchange process. This is why we offer peace of mind 15 days returns and an exchange policy to our customers.
If you are not happy with your purchase due to any reason, you could send the item back to us within 15 days of receiving it. Our customers are our priority because, after all, it is them who have made what we are today.
We have learned from our experience of years that most returns are due to the wrong size ordering this is due to a very common mistake made by most online shoppers and that is the influence of their domestic size chart. Most buyers use to buy online according to the size they generally wear while a medium in the USA is different in the EU or UK and is entirely different in Australia & rest of the world, however, since we sell globally we cannot have a region-specific size chart.
We do have our own size chart which is why we request our buyers to please double, triple check their measurements with our size chart. This will save both of us the hassle of returns and exchanges. If unsure about size, please email us at email@example.com or option to have a custom (made to measure) jacket by giving us your measurements and having a jacket custom-made to your exclusive measurements.
Following is our Return & Exchange Policy:
If you wish to return any item purchased from us, please observe the following:
- Please email us at firstname.lastname@example.org about the defective merchandise you have received or if you wish to change your size and request an RMA (Return Merchandise Authorization) number (Please be aware that without RMA we might not be able to accept returns)
- We will reply to your email with return instructions.
- Once the merchandise is received and inspected, we will either refund or exchange it as per the customer’s requirements.
Guidelines For Refund And Returns
- Please note that returned items MUST be unused, in the original condition/packaging they were received in, and with all the tags and labels attached.
- Please return your items with an insured postal service or courier to avoid loss due to the item being lost as realeatherjackets.com cannot be held liable for the missing items in transit for returns from buyers.
- Customers are responsible for return shipping charges unless they have received something Significantly not as described.
Please note: If the buyer selects the wrong size so we will not be responsible at all.
Buyers will be reimbursed in the same method of payment used to pay for the item.
For the refunds, we have the following options:
- Money Back (The same method used to pay, whether PayPal or Debit/Credit Card payment)
- Discount on the next purchase (up to 50%)
- Gift certificate (Could be used for next purchase)
Please note that Custom (Made to measure) items, discounted items and Items on SALE are Non-Returnable and Non-Refundable.
However, if a custom-made item has to be altered, we could do it for FREE if the buyer pays for both-way shipping charges. This doesn’t apply for discounted/promotional items or items on grand sale.
During a promotional period, the cost of shipping may not be refunded unless a faulty item is sent out.
In case of a refund request due to a mind change, the cost of shipping will NOT be refunded which again will be between $18 to $54 according to the location of the buyer in the world even if the shipping is FREE for the item.
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